Frequently Asked Questions
Orders and Returns
How do I track my order?
You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way! In a few cases, the carrier takes 1-2 business days to register your shipment status.
For live order status updates click here.
If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via email@example.com. We can give you the inside info.
Can I change or cancel my order?
Let us know right away, and we’ll do our best! Due to the high volume of orders and fast shipping times we cannot guarantee changes or order cancellations. Feel free to reach out to our customer experience team with the subject line “Order Change/Cancel” and we will do our best to help you! If you have questions please feel free to reach out to us at firstname.lastname@example.org. Please have your order number handy for easy processing!
How do I return a product?
Due to the nature of our products, returns cannot be accepted once they are opened. If you are unsure about a product, you may want to order small samples to be shipped with your other products. We want you to be completely satisfied with your order, so if the product does not meet your expectations, please contact us! Email us at : email@example.com
What payment methods are accepted?
We accept Paypal,Visa, MasterCard, American Express and Discover credit cards or debit cards. Unfortunately, we do not accept checks or money orders.
Is your website secure?
Yep! On any page where we ask you to enter your address, phone number, or credit card information, we use secure socket layer (SSL) to encrypt the communication.
What skin types are Kani products suitable for?
Our products are appropriate for all skin types: they’re hypoallergenic, non-irritating, and paraben free.
Is everything you make really natural?
Yes! We use the finest natural ingredients we can find. This includes herbs, butters, clay, sea salts, and natural oils.
Most of our products are preservative free and 100% organic! The shelf life of most of our items is 12 months from when you receive your product. Absolutely no formaldehyde, silicone, parabens, gluten (except where noted in the description) or BPA plastic is allowed at Kani Botanicals.
If we sell an item that has a water-based component (such as room sprays) we must use a gentle eco-preservative Leucidal (Radish Ferment) to retard the development of mold & bacteria.
Will my product melt/dry/freeze/expire/etc.?
If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.
If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer.
Since our products are truly all-natural and we do not use any unnatural preservatives at all, our products do have a shelf life, typically 12-24 months or 6 months after opening for best product quality…but we think you’ll love them so much that this won’t even be an issue.
All of our liquid products include totally natural preservatives called Leucidal (Radish Root Ferment) and Lactococonut (Coconut Extract). We also use Vitamin E, Grapefruit Seed Extract and Rosemary Extract in some of our products to extend the natural shelf life and keep the oils in their freshest and most potent form.
In the rare case that you purchase one of our products and find that it is not at its freshest point, please email us so we can handle this on a case-by-case basis. See our Contact page for email addresses.
Do you test on animals?
NEVER EVER! Not only do we not test on animals but all of our products are 100% Vegan. All of our ingredients are vegan, yes every single one including our hard wax (candelilla) and all of our micas (carmine free). All of our products are tested on humans only. We love animals, and it is very important for us to stay cruelty-free.
Are your products made in the US?
Yep, all of our products are handmade in our small production facilities in Spokane, Washington.
Where do you source your materials from?
Our goal is to provide products that are created from 100% organically sourced or wild-crafted ingredients & botanicals. We have been making and using the products we sell for years, all prepared in the studio of our urban farmstead in Spokane, Wa. The majority of our ingredients are sourced from within Washington, Oregon and Idaho, and most seasonal items come from surrounding farms in Green Bluff, the rest of the items are sourced within the US or with importers whose ethics align with ours.
Are your products gluten free?
Yes, all of our products are gluten free, and do not come in any contact with gluten during production, unless stated otherwise. Please email us if you have any questions about cross contamination with gluten.
Do your products contain any nut oils?
Yes some of our products contain sweet almond oil and argan oil. These types of nut oil typically do not irritate people with nut allergies, but we recommend consulting your doctor first if you have a nut allergy.
Essential Oil Sourcing
Kani Botanicals is committed to supporting organic farmers around the world. The oils we use in our preparations are Certified Organic Aromatherapy Grade, which means they are distilled to retain the highest therapeutic power and effectiveness.
Our products contain a variety of organic essential oils and ingredients from the mountains of Southern France, North Africa, Australia and the Mediterranean Basin. The suppliers we use align with our ethics. Due this to and shortages worldwide of ethically derived ingredients we sometimes have back orders. Thank you for choosing to purchase products that encourage more ethical production practices around the world!